FAQ - Online Check in

Who is eligible for web checkin?
All passengers who hold a confirmed booking except those who have an SSR such as WCHR or UNMR or are travelling with infants

When is webcheckin Open?
Web checkin opens 24 hours before departure and closes 1 hour before departure.

Can I checkin for my outbound and return flight at the same time?
Yes if both flights are open for checkin

Do I need to print my boarding pass or is it acceptable to have the PDF on my phone?PDF displayed on your phone is sufficient but we recommend printing out your boarding pass. If your online boarding pass is not accessible you can request a boarding pass from VLM checkin.

What is the maximum number of passengers that can checkin online?
Groups of over 9 passengers cannot checkin online.

Can I select my seat during webcheckin?
You will be automatically assigned a seat which can be changed if you require.

What about baggage?
You can checkin online but will have to drop off baggage at airport bag drop or checkin desk.

Can I store the boarding pass to Apple Wallet or Android Pass?
Apple Wallet is support and Android pass at a later time